Hier finden Sie Antworten auf häufig gestellte allgemeine Fragen zu unserem Unternehmen und unseren Produkten.
Erfahren Sie mehr über die verschiedenen Zahlungsmethoden, die wir akzeptieren, und wie Sie sicher online bezahlen können.
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FAQ
We want your shopping experience at Gavelle to be as pleasant and transparent as possible. That's why we've compiled the most frequently asked questions here – from materials and care to ordering, shipping, and returns. This way, you can find all the important information quickly and easily.
Orders
You can browse our collections at your leisure, select your favorite pieces, and add them to your shopping cart. Checkout will guide you step by step through a secure and easy ordering process—so your order will reach us in just a few clicks.
If you would like to change or cancel something after submitting your order, please contact us as soon as possible. As long as the order hasn't been shipped yet, we'll be happy to consider your requests and work together to find the best solution.
Yes, immediately after completing your order, you will receive an email confirmation with all the important details. This lets you know immediately that we have successfully received your order.
No, a customer account is not required—you can also conveniently order as a guest. However, creating an account will provide you with advantages such as faster processing of future orders and a clear order history.
Payments
You have the freedom to choose the payment method that's most convenient for you: credit or debit card, PayPal, Apple Pay, Google Pay, or Revolut. All options are fast, secure, and hassle-free.
Purchase on account will also be available soon , giving you even more flexibility.
Yes, absolutely. Your security is our top priority. Every payment is processed through verified and encrypted payment providers, ensuring your personal data and payment information remains protected at all times.
The invoice amount will be debited immediately after your order is completed. This allows us to process your order immediately and prepare it for shipping as quickly as possible.
Returns & Exchanges
Yes, of course. You have the right to return your order within 14 days of receipt without giving any reason. However, please note that only unused, clean, and undamaged items in their original packaging can be returned.
We'll cover the return shipping costs. We'll provide you with all the information you need to safely return your package.
Please contact us by email at info@gavelle.eu with your order number. We will then send you all the return information. Once we have inspected the goods, we will refund your purchase price or, if you wish, send you a replacement item.
Once we receive and inspect your return, we will refund the amount within a few business days using the payment method you originally selected.
Products & Materials
All textiles in our range come from selected manufacturers and are OEKO-TEX® certified . This ensures that they have been tested for harmful substances and are safe for health.
Yes. We make sure to only include products made from natural ingredients in our range. Some items are also COSMOS certified , guaranteeing the highest standards in natural cosmetics.
Yes, all Gavelle products are vegan and cruelty-free . We place great importance on ethical standards and sustainability when selecting our partners.
Yes, we also carry products that are handmade – with great attention to detail. They lend our range a special authenticity and individuality.
Gifts & Service
Yes, many of our products are ideal gift ideas—whether elegant sets for the home or small, special treats for loved ones. In our " Gift Ideas " category, you'll find a curated selection for every occasion.
Yes, you can specify a different delivery address during checkout. This way, your gift will arrive directly at the person you want to surprise.
We currently offer digital vouchers , which are sent via email immediately after purchase. Paper vouchers will follow soon – a particularly stylish way to give the gift of joy.
We know how important a beautiful presentation is, so we plan to offer gift wrapping soon to make your gift even more special.
Yes, we are currently working on an exclusive bonus program for registered customers. We would like to reward your loyalty with special benefits and thoughtful extras.
